Thailand has taken a major step to modernize airport services with the launch of a new automated biometric identification system. This system, now available across six of the country’s major airports, aims to elevate both security and convenience for travelers.
By employing facial recognition technology, the Airports of Thailand (AOT) seeks to make the journey smoother for millions of passengers. This initiative is part of a broader global trend where airports increasingly employ biometrics to streamline operations, boosting traveler satisfaction.
Benefits of the system
The newly implemented biometric system verifies travelers’ identities at multiple points in the airport. As passengers move from check-in to boarding, the system automatically confirms their identity. This approach reduces the need for manual passport checks, helping travelers save time. Moreover, authorities expect it to significantly cut down wait times especially during peak travel seasons, enhancing tourists’ airport experience.
Shorter queues mean less time waiting and more time to relax before flights. Furthermore, travelers can look forward to a seamless journey, from the moment they enter the airport until boarding time. AOT’s goal is to make Thailand’s airports as hassle-free as possible, improving Thailand’s reputation as a welcoming and efficient destination.
Aside from convenience, the new system also improves security. By accurately verifying passenger identities, it reduces the chances of unauthorized access to secure areas. AOT has also assured passengers that they will handle their data responsibly, aligning with local data protection regulations.
Effective November 1, 2024, it will be available at the Suvarnabhumi, Don Mueang, Chiang Mai, and Mae Fah Luang/Chiang Rai international airports. Additionally, the biometric system has also been rolled out at the Phuket, and Hat Yai International Airports.
How the new biometric system works
There are two ways that passengers can use the new biometric system: either by counter check-in or through self-check-in kiosks. With the counter check-in option, airline staff assist travelers in registering their facial data using the CUTE boarding pass reader. “CUTE” stands for “Common Use Terminal Equipment” which provides special services for passengers.
In contrast, with the self-check-in kiosk option, passengers choose their airline, select “Enrollment” and scan their boarding pass bar code. Next, they need to insert their passport or ID and finish the enrollment with a facial scan. This method employs the CUSS (Common Use Self-Service) system, which reduces waiting time at check-in areas.
Once the system captures their biometric data, passengers consent for its use throughout that particular journey. This means they don’t need to show their passport or boarding pass at baggage drop, security checks, and boarding areas.
What’s ahead
It’s important to note that for the moment, the system only covers domestic travelers. Moving forward, AOT will roll out the same new biometric system for international travelers beginning December 1, 2024. However, passport holders from Hong Kong and Singapore can already access the system. Long-term visa holders, on the other hand, do not need to go through the system.
With the rollout of the biometric system Thailand’s preparations to introduce its Thai Electronic Travel Authorization (ETA). The Thai ETA will allow eligible foreign travelers to apply for travel authorization online, streamlining the entry process. Together, these initiatives will improve travelers’ entire journey—from applying for entry to enhancing their overall airport experience in Thailand.
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